We talk about our communication process so that we can all get on the same page when it comes to accomplishing our goals. Here we let them know how we are going to actively support them so that they can focus on those they lead. We unveil this new organizational leadership approach to the entire leadership team, from informal leaders to top executives. This is the most interactive part of the program it’s a leadership summit with the Senior Leadership Team running the show. Step Three: Create a blueprint or game plan.Step Two: Establish a vision, philosophy, and common message as it pertains to leadership.Step One: Kick off the program with the “Senior Leadership Team” of the organization, the Executive Team and Directors.In my previous article, we reviewed the first three steps for creating a leadership program: It means creating an environment in which team members desire to exceed guest expectations … and this all starts at the top. When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually told the same answer, “We want our frontline team members to create loyalty with our guests.” It has been my experience that this is a mindful, strategic process that takes time, dedication and hard work. Why everything starts at the “top” for a culture of incredible service

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